Decorivie is a wall art brand focused on lifestyle-driven home décor. The website Decorivie.com is operated by COSMO TRADE LLC, which is the legal seller and Merchant of Record for your order.

Our products are manufactured by our production partner in Türkiye (FLEXİSB Dijital Tasarım ve Yazılım Hizmetleri Sanayi Ticaret Ltd. Şti.), who is responsible for production, quality and preparing your order for shipment.

International sales and payment collection are handled by COSMO TRADE LLC in the United States.

We offer decorative wall art and related décor items designed for personal, home use. Many pieces are produced to order. They are not intended for structural, safety critical or industrial applications.

We do our best to show our products clearly, but colors, tones and finishes can vary slightly depending on your screen, device and lighting. Minor variations in print, finish, positioning or packaging are normal production tolerances and do not necessarily indicate a defect.

You can place your order directly on Decorivie.com by adding items to your cart and completing checkout. Your order is considered an offer to purchase; it is accepted once payment is successfully processed and we confirm the order.

No, you can check out as a guest. However, creating an account makes it easier to track orders and submit returns directly from your order history.

• Before shipment / production: If your order has not yet been handed over to the carrier, you can contact us to update your delivery address or request cancellation. We will do our best to apply changes before processing.
  
• After shipment: If the order has already shipped, we can request a recall/intercept from the carrier. Once the package returns to our facility, we will cancel the order and issue your refund in line with our Return & Refund Policy, without charging any extra fees.
  

The price you see at checkout is the price in effect at the time of your order. Applicable taxes and any other charges are shown at checkout before you confirm payment. Unless we clearly state otherwise, prices shown on the product page do not include taxes.

We accept the major payment methods supported by our Shopify Payments (Visa, Mastercard, American Express, Discover, Diner’s Club, Apple Pay, Google Pay, PayPal, Shop Pay).

All payments are securely processed by our payment providers.

At this time, we ship only within the United States

Under our current model, orders are shipped with free shipping, as described in our Shipping Policy. No extra shipping charge is added at checkout for eligible orders.

• Processing time: 1–3 business days (Monday–Friday, excluding U.S. public holidays).
  
• Transit time: 3–5 business days after the carrier receives the package.
  
• Total estimated delivery time: about 4–8 business days from the time you place your order.
  

Please note these are estimates; actual delivery can vary due to carrier delays, weather and peak seasons.

For shipments within the United States, we primarily use UPS Express Saver and FedEx International Priority. The carrier is selected based on your delivery address and operational conditions.

No. Orders are shipped on a Delivered Duty Paid (DDP) basis. You should not be asked to pay customs duties or import taxes at delivery. If a carrier unexpectedly asks for an additional payment, please contact us so we can review the case with the carrier and/or customs.

By default, a signature is not required. If you would like a signature on delivery, please contact us after placing your order (by email or phone), and we can add this requirement to your shipment at no additional charge.

If your tracking has not updated for an unusual amount of time, or your order is clearly beyond the estimated delivery window, email your order number to support@decorivie.com. We will contact the carrier, open an investigation and keep you informed.

Please contact us within 30 days of delivery at support@decorivie.com and include:

• Your order number
  
• At least three clear photos showing the issue from different angles (outer packaging, inner packaging and the affected product)
  
  

We will review your case and provide a solution in line with our policy.Typically a replacement shipment or a full refund, depending on the situation.

First, please check:

• With household members or neighbors
  
• Around your property or building
  
• Any delivery notes from the carrier
  
  

If you still cannot locate the package, contact us at support@decorivie.com. We will review your case and coordinate with the carrier:

• If the carrier cannot substantiate delivery, we will refund or reship your order in line with our policies.
  
• If the carrier can substantiate delivery (for example, via tracking scans, GPS or delivery confirmation), the order is considered delivered and a refund may not be available. However, we will still review your situation and do our best to assist within the limits of our policy.
  

If tracking is not updating or your order is clearly overdue, email us your order number at support@decorivie.com. We will contact the carrier and open an investigation.

If the carrier confirms the shipment could not be delivered or cannot be verified at your address, we will offer a refund or replacement shipment.

You can request a return within 30 days from the date your order is marked “delivered” by the carrier.

No specific reason is required. If you are not satisfied for any reason.Whether expectations, production issue or a problem during transportation.You may request a return within the 30-day window. In some cases, we may ask for photos of the product and packaging to speed up the review.

Yes. Return shipping is free as long as you use the prepaid return shipping label provided by us.

Returns sent without our prepaid label are not eligible for free return service and will not be accepted.

• If you have an account:
  Log in to Decorivie.com, go to Orders, open the relevant order and submit a return request. Where available, your prepaid return label will be generated in this flow or sent by email.
  
• If you checked out as a guest or prefer email:
  Send your order number and request to support@decorivie.com. After we review and approve your request, we will email your prepaid return label.
  

Please do not ship anything back before receiving our approval and label.

We do not offer direct exchanges. If you’d like a different product or design, please return the original item in line with our Return & Refund Policy and place a new order.

Please pack the products securely so they are protected during shipping and ensure all components and accessories are included. Attach the prepaid return label to the package and drop it off with the specified carrier.

After your return arrives at our facility:

• We review the item(s) and your request, typically within 10 business days.
  
• Once approved, we issue your refund to the original payment method used for the purchase.
  

We do not issue store credit or gift cards as the standard refund method. Your bank or payment provider may take additional business days to post the refund to your account.

 We cannot accept returns in the following cases:

• The 30-day return window has passed.
  
• Unauthorized returns: products sent without our approval or without our prepaid return shipping label.
  
• Insufficient packaging: if the item is damaged in transit because it was not packaged securely, the return may be rejected.
  

If your return is not eligible, we will notify you by email and send the product back to you at no additional cost. No refund will be issued in that case.

Decorivie – Returns

11149 W 95TH ST UNIT 59
OVERLAND PARK, KS 66214
USA

This return address is valid only together with the prepaid return label and email approval provided by us. Please do not send any products back without receiving our confirmation and label.